Bilingual Customer Service Rep

The Bilingual Customer Service Rep is responsible for providing service to customers by processing orders, quotes and assisting customers with catalog information.

Accountabilities

Sells company products and services via telephone, internet, e-mail, fax and live chat.
Meets specified sales objectives.
Provides price and delivery quotes to customers within customer specified deadlines.
Determines customer needs and plans. Makes suggestions and pursues sales possibilities beyond customer initiated requests.
Researches and expedites customer orders. Monitors and ensures delivery date and product quality to meet customer requirements, verifies customer orders are processed correctly. Confirms special handling orders are expedited.
Expands product knowledge utilizing all available sources.
Closes Sales.
Inputs orders in systems.
Achieves specified profit margins; obtains approvals for exceptions.
Produces a high volume of productive customer contacts.
Possesses working knowledge of company policies, procedures and systems.
Demonstrates a positive attitude toward self and others.
Interacts effectively and maintains professional manner and positive attitude through verbal and written contacts with external and internal contacts.
Exhibits strong analytical, problem solving and negotiation skills.
Analyzes the impact of decisions before execution.
Arrives on time to work scheduled hours and complete assigned tasks.
Supports and participates in the company's total quality process.

Education & Experience

High school graduate or equivalent.
Minimum 4 years post high school experience including minimum 1 year related work experience, or equivalent combination of education and/or experience.

Qualifications, Skills & Certifications

Desire and ability to sell.
Outgoing and mature personality.
Desire, ability and personality to deal directly with customers and vendors and represent Mouser Electronics.
Appropriate grooming/attire to interface directly with customers or vendors.
Ability to verbalize and express themselves well in a telephone environment.
Clear enunciation of English.
Courteous phone voice and phone hearing.
For Bilingual: read, write and speak Spanish and English. Skill Evaluation: Spanish 60%
Internet savvy and familiar with internet E-Commerce.
Ability to use our telephone headsets.
PC experience in a Microsoft Windows environment, proficient with internet e-mail, Microsoft Word, Excel, Outlook and other software.
Able to read and understand a terminal/PC screen and printed reports.
Skill Evaluation: Math 90%, Spelling 80%, Typing 40 WPM, Basic Excel 70%, Call Center Audio 80%
Available for overtime and weekends.
Neat and Legible handwriting.

Entry Level C Programmer

Perform duties including the development, modification and maintenance of Projects on our Warehouse Control System.  Coding, testing, debugging and documenting all assigned projects, as well as for weekly reporting on their status to Project Manager

• Communicate with staff, management, and external vendors to analyze and document software requirements
• Develop specifications for programming projects
• Design and implement modifications within programs to meet client needs.
• Monitors program operation and performance diagnosing and correcting problems in logic and coding
  Experience with the following is a plus: 
• TCP/IP
• Semaphores
• IPC and socket level programming
• X-Windows

Entry Level UniVerse Programmer

We have an excellent opportunity for an energetic, company-minded, results oriented individual to join our Information Systems Team in the position of Business Applications UniVerse Programmer. This position requires a self-starting developer with a positive team oriented attitude. Daily tasks include requirements gathering, analyzing new requirements, maintaining existing code, responding to trouble reports and documenting code. The successful candidate must be comfortable working on a variety of projects with various levels of involved management.

Zero to two years of programming experience. Production experience with medium to large enterprise software systems in a mixed-platform environment and a strong commitment to quality code testing and documentation practices is a plus.

Familiarity with UniVerse, PI Open, UniData, PICK, or Prime Information / PRIMOS is an advantage.

Accountant

We are actively searching for an energetic, company-minded, results oriented individual to join our Finance team as an Accountant. The successful candidate will be a team player with excellent verbal and writing skills and possess the ability to interact effectively with individuals and groups inside and outside the organization.  In this position you will prepare and analyze monthly, quarterly and annual financial statements.  You will accurately complete various tax forms, including, but not limited to sales tax, franchise tax, business property tax, and other duties as assigned.
 

We have an expectation that you will have strong analytical, problem solving, and organizational skills.  A high standard of personal and business ethics and integrity is a must.
 
QUALIFICATIONS
A bachelor degree in Accounting with 5 years of general accounting experience; at least 2 years of general ledger experience is a must.

Quality Assurance Analyst

Our QA Department is adding a position to test ColdFusion and .NET web form, windows form and windows service applications. This position will report to the Quality Assurance Manager and work closely with the eBusiness Project Manager and development team.

Responsibilities

• Develop, execute and report results on test plans and cases created from business requirement documents.
• Complete regression testing and report on results.
• Complete performance and load balancing tests.
• Ensure development standards are complied with.

Qualifications

• Three or more years of web-based application testing.
• Familiar with SQL Server 2000, 2005 experience a plus.
• Excellent written and verbal communication skills.
• Ability to read and interpret documents and write reports.
• Ability to work independently or as part of a multi-department team.
• Aptitude to solve technical and practical problems and make recommendations to technical team members.
• Aptitude to deal with situations when limited procedures or standards exist.

Finance Data Entry Clerk

Finance Data Entry performs data entry of information through custom or other software. Responsible for accuracy, efficiency and retrieval of processed data. Proofs material entered as required and generates data reports as required.

• Performs data entry using various computer programs, word processing, spreadsheet or database commands and formats material as required.
• Reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, and performs data verification routines in accordance with company procedures.
• May interact with departmental and/or other staff on matters affecting data and makes recommendations for improvement or enhancement to job processes to ensure standards in data entry, collection and retrieval.
• Files, keeps records, and prepares/transmits/sorts/distributes facsimiles, mail, e-mail, and reports as needed.
• Performs quality work within deadlines.
• Interacts professionally with other employees.

Product Manager

The Product Manager is responsible for developing and implementing strategies enabling sales growth with assigned product lines and supplier accounts.

Accountabilities
Establishes and maintains effective relationships with suppliers, co-workers and other business contacts.
Effectively manages assigned product lines and supplier accounts.
Develops results-oriented strategies for product management and marketing of assigned suppliers .
Stays current with supplier and industry news and methodologies.
Researches and makes recommendations to add, discontinue, increase or reduce products line and inventory levels.
Ensures correct catalog and website information for assigned product lines.
Ensures comparative pricing with competition is completed on a regular basis.
Knows documented procedures that relate to job duties.
Ensures UniVerse system is maintained with current costs and resales according to vendor price files, part entry and updates.
Communicates with suppliers regarding pricing, products and marketing.
Represents the company in a professional manner.
Maintains all confidentiality and non-disclosure requirements.
Supports and participates in the total quality process.
Arrives on time and works the hours needed to fulfill assigned responsibilities.
Other duties may be assigned.

Qualifications, Skills & Certifications

Proficient and knowledgeable in product management, marketing.
Exhibits strong analytical, problem solving, negotiation and organizational skills.
Ability to present complex topics effectively to management and business contacts.
Analyzes the impact of decisions before execution.
PC experience in a Microsoft Windows environment, proficient in Microsoft Word, Excel, and Outlook.
Clear enunciation of English and courteous phone voice, hearing and etiquette.
Excellent verbal and written communication and able to communicate with people at all levels.
Demonstrates a positive attitude toward self and others.
Detailed and thorough in work habits.
Ability and desire to be highly confidential.
Desire, ability, and personality to deal directly with customers and vendors and represent Mouser Electronics in a professional manner.
Appropriate grooming, attire and professionalism to interface directly with business contacts and represent the company.
Outgoing and mature personality.
Available for overtime and weekends if required.
Valid driver’s license, proof of insurance and good driving record.
Available for travel as needed.

Technical Marketing Specialist

The Technical Marketing Specialist will work to maintain and ensure accurate technical and graphic content for suppliers represented in marketing materials and on the Mouser website.

ACCOUNTABILITIES

Responsible for content on Supplier Landing Pages, product and technical spotlights, and marketing materials.
Assists Product Marketing Manager with development of results-oriented advertising strategies.
Maintenance of Mouser information and marketing opportunities on Supplier’s websites.
Direct mail content including writing and graphics.
Oversees initial drafts, editing, and approval for all product specific press releases.
Researches, reviews, and subscribes to Supplier’s New Product announcements.
Actively pursue Supplier Programs such as engineering tools, links, application notes, etc.
Keeps the Supplier Library current.
Supports and participates in company total quality process.
Establishes and maintains effective relationships with business associates.
Represents the company in a professional manner.
Trustworthy and maintains confidentiality.
Available for some travel.
Arrive on time to work scheduled hours and to complete assigned tasks.
Other duties may be assigned.

REQUIREMENTS

Exhibits knowledge of electronic components.
Ability to work under tight deadlines
Creative writing, proofreading and editing skills.
Working knowledge of layout and graphic presentations.
Exhibits strong analytical and organizational skills.
Analyzes impact of decisions before execution.
Ability to manage multiple departmental activities.
Excellent verbal and non-verbal communication and telephone etiquette. Able to communicate with people at all levels.
Demonstrates a positive attitude toward self and others.
Interacts effectively with individuals and groups inside and outside the organization.
Appropriate grooming, attire and professionalism to interface directly with business contacts and represent the company.
PC experience in a Microsoft Windows environment, proficient with internet e-mail, Microsoft Word, Excel, Power Point, Outlook and other software.
Detailed and thorough in work habits with multi-tasking ability.
Able to work with minimum supervision and make independent judgments.
Suitable portfolio of previous creative writing and Marketing ads.
Valid driver’s license, proof of insurance and good driving record.

Entry Level eBusiness Application Developer

The eBusiness team is responsible for multiple eCommerce and back office applications written on .NET development platform.  This position is expected to define requirements with help from project & business managers; design, develop & assist in testing their application code; recommend changes to existing applications to improve efficiency and quality; and respond quickly to issues brought by customers or employees.

Minimum Requirements

• Self-starter and has the ability to find issues and resolve them with limited direction
• Work efficiently as a team or individually
• Proven “real-world” experience with high volume, B2C, B2B eCommerce applications
• Familiar with n-Tier design methodologies
• Understanding of object-oriented principals and design

The ideal candidate will be experienced in the following technologies:

• Visual Studio 2003/ 2005
• .NET 1.1, 2.0 Framework
• C#
• ADO.NET
• IIS 6 Administration
• Window Server 2003
• General Network Infrastructure
• XML, JavaScript, XHTML, CSS
• Source Control

Additional Experience Desired:

• Red Hat
• F5 BigIP
• FreeBSD
• UNIX/ Linux OSs
• PCI compliance
• MySQL, Postgres SQL
• PHP

Assistant Credit Manager

The Assistant Credit Manager is responsible for the day-to-day operations of credit and collections. In this position, the successful candidate will review customer accounts, facilitate order release, train and mentor credit personnel, and perform other credit and collections duties as assigned.

QUALIFICATIONS
Must be an extremely effective communicator with advanced credit analysis and collections skills. Must be familiar with setting credit limits and writing credit and collections procedures. Proficient knowledge of Microsoft Word, Excel, and Outlook is required.

A degree from a four-year college or university in a business related field AND at least 5 years credit experience (to include three years of personnel management experience) working in a fast paced credit and collections environment is a must; an equivalent combination of education and experience is acceptable.

Stock Control Clerk

The Stock Control Clerk is responsible for pulling, preparing, and packaging product for shipment by using desktop or handheld computer terminals.

Accountabilities
Pulling, preparing and packaging product for shipment. Reading and marking documents. Counting for physical inventory. Moving very small to bulky product. Loading and unloading trucks. Invoicing and/or receiving product using a PC. Using desktop or handheld (RDT) computer terminals. Supports and participates in the company's total quality process.

Education & Experience
None.

Qualifications, Skills & Certifications
Able to count and repackage products of every size Team player.

• Able to read and understand handwritten and printed source documents and terminal screen.
• Able to use desktop or handheld (RDT) computer terminals.
• Able to stand for long periods of time.
• Able to maneuver in aisles 36" wide.
• Able to reach, lift and carry products weighing up to 40 pounds from ground level and up to 7' (using a ladder).

Quote Specialist

Quote Specialists will have direct contact with sales, customers, suppliers, and other departments within Mouser to assist in the decision of buying, selling, and quoting to ensure total quality and effective customer service.

Accountabilities
Interacts & Communicates effectively with sales, customers, suppliers, and other Mouser departments. Use computers, networks, software programs, and other resources effectively. Communicates and coordinates requirements with Sales, Technical Specialist, Products, or Suppliers. Represents the company in a professional manner. Supports and participates in company total quality process. Trustworthy and maintains confidentiality. Attends and contributes to supplier and company meetings. Exhibit time management and organizational skills. Return and follow-up with quotes, suppliers, and sales within Mouser’s required response time. Offer associated items support. Learn, demonstrate and share effective quoting skills. Generate, update, and send Purchase Orders to suppliers. Work with Sales, Purchasing and Products Departments for coordinating and expedite requirements. Understand profit margins, markups, and competitive pricing. Evaluate and work quotes by fax, Bill of Materials, e-mail, system, and other formats as required. Share information with Product Managers to secure best possible profit margins. Process and follow-up on Drop ship meeting time sensitive requirements. Other duties may be assigned.

Education & Experience
High school graduate or equivalent. 2 years business related experience in purchasing, sales, or business marketing or equivalent combination of education and/or experience.

Qualifications, Skills & Certifications

• Exhibits working knowledge of purchasing, business marketing or sales. Proficient PC experience in a Microsoft Windows environment, Internet, Microsoft Word, Excel, Outlook and other software.
  Excellent at written and clear verbal communication on the telephone or in person.
• Interacts effectively with individuals and groups inside and outside the organization.
• Exhibits strong analytical and organizational skills.
• Must be detailed and thorough in work habits with the ability to multi-task. Analyzes impact of decisions before execution.
• Demonstrates a positive attitude toward self and others.
• Displays appropriate grooming, attire and professionalism to interface directly with business contacts.
• Available to work overtime and weekends.

Data Entry Clerk

The Data Entry Clerk performs data entry of information through custom or other software. Responsible for accuracy, efficiency and retrieval of processed data. Proofs material entered as required and generates data reports as required.

Accountabilities
Performs data entry using various computer programs, word processing, spreadsheet or database commands and formats material as required. Reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, and performs data verification routines in accordance with company procedures. May interact with departmental and/or other staff on matters affecting data and makes recommendations for improvement or enhancement to job processes to ensure standards in data entry, collection and retrieval. Files, keeps records, and prepares/transmits/sorts/distributes facsimiles, mail, e-mail, and reports as needed. Perform quality work within deadlines. Interact professionally with other employees. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Other duties as assigned.

Education & Experience
Requires a high school diploma or equivalent, or equivalent combination of education and experience.

Qualifications, Skills & Certifications
Able to type data for long periods of time. Detailed and thorough in work habits. PC experience in a Microsoft Windows environment, proficient with internet, e-mail, Microsoft Word, Excel, Outlook and other software. Able to read and understand a terminal screen and printed reports. Neat and legible handwriting. Available for overtime and weekends.