Customer Service Coordinator

The Customer Service Coordinator provides detailed guidance, coaching, and training on sales processes, programs and systems in a manner which ensures total quality and exceptional customer service.

Accountabilities

• Team player and role model.
• Reviews and monitors customer service calls and processes for quality
• Excellent in training, floor coaching and providing detailed guidance and support to sales staff.
• Coaches, and assists sales staff with determining customer needs and pursuing sales and customer service beyond customer initiated requests.
• Assists with development of results-oriented sales and customer service strategies.
• Inspires positive change in others
• Motivates teams to provide excellent customer service
• Responsible for editing, updating, and suggesting improvements to customer service processes and procedures
• Provides feedback to management for training needs, process improvements and performance management.
• Delivers training in variety of formats: presenting to class, one on one, or via electronic communication
• Strong analytical, problem solving and negotiation skills.
• Able to discern appropriate communication style to utilize in each situation or with each person
• Analyzes impact of decisions, actions and responses before execution.
• Interacts effectively with all levels of individuals and groups inside and outside the organization.
• Works with minimum supervision and uses good judgments.
• Effective project management and presentation skill.
• Sets and tracks goals.
• Supports and participates in company total quality process.
• Excellent record keeping.
• Represents the company in a professional manner.
• Confidential and trustworthy.
• Arrives on time and works the hours needed to successfully complete the requirements of the job.
• Other duties may be assigned.

 Qualifications, Skills & Certifications

• Desire, personality and ability to sell and interact directly with customers and other business associates.
  Strong teaching, analytical, problem solving, negotiation, time management, and organizational skills.
  Ability to effectively manage projects, analyze training needs, processes and systems and make recommendations for improvement.
  Excellent communication and presentation skills, verbal and non-verbal, with all levels of individuals and groups, including in a telephone environment.
  Clear enunciation of English.
  Demonstrates a positive attitude toward self and others.
  Appropriate grooming, attire and professionalism to interface directly with business contacts and represent the company.
  PC experience in a Microsoft Windows environment, proficient with internet e-mail, Microsoft Word, Excel, Power Point, Outlook and other software.
  Ability and willing to use Mouser's telephone headsets.
  Detailed and thorough in work habits with multi-tasking ability.
  Valid driver's license, proof of insurance and good driving record.
  Available for some travel.
  Available to work the hours needed.

SQA Analyst

The Software QA Application Analyst is accountable for testing UniVerse programming projects, Warehouse control projects, and eBusiness projects that intersect with the UniVerse database. The Software QA analyst will work closely with all Project Managers and software development teams, but the primary focus will be providing quality assurance of all software projects with the potential to affect the UniVerse database.

Accountabilities

• Develop, execute and report results on test plans and cases created from business requirement documents.
• Develop knowledge of Mouser applications, business rules, processes, procedures, and policies.
• Ability to perform complete regression testing and report on results.
• Perform Black Box testing, Ad Hoc testing, and compatibility testing as needed.
• Performs exploratory testing and determines what should be verified and critically investigated for suitability of results.
• Design test scenarios to achieve a 99% success rate on all programming projects sent for Quality Assurance testing.
• Develop and maintain all relevant testing documentation.
• Assist in test case design with other team members
• Promote programs as required, and maintain documentation of promotions.
• Comply with all company and IS Department Policies and Procedures.
• May assist with training other team members.
• Develop and maintain subject matter expertise in one or more areas of Mouser’s applications and/or technologies
• Establishes and maintains effective relationships with internal and external contacts.
• Represents the company in a professional manner.
• Arrives on time to work hours needed to fulfill assigned responsibilities.

• Possesses a high degree of initiative
• Ability to evaluate and test new or modified software programs by going outside the scope of the functional specifications
• Ability to become “Subject Matter Experts” on Mouser’s business applications, processes, procedures, and policies.
• Reviews new or modified program, including documentation, diagram, and flow chart, to determine if program will perform according to user request and conform to guidelines.
• Recommends program improvements or corrections to programmers.
• Ability to evaluate proposed software or software enhancement for feasibility.
• Ability to read and interpret document and write reports.
• Ability to work independently or as part of a team.
• Aptitude to solve technical and practical problems and make recommendations to technical test members.
• Aptitude to deal with situations when limited procedures or standards exist.
• Possess good interpersonal skills.
• Possess strong organizational skills and multitasking ability.
• Possess strong attention to detail skills.
• Ability to analyze the impact of decisions before execution.
• Demonstrates a positive attitude toward self and others.
• Exhibits strong analytical and problems solving skills.
• Excellent verbal and non-verbal communication etiquette.  
• Able to communicate with people at all levels.
• Appropriate grooming, attire and professionalism to interface directly with business contacts and represent the company.
• Available to work early, late and weekends when needed to fulfill assigned responsibilities.

Product Specialist

The Product Specialist is responsible for managing assigned product lines and supplier accounts.

Accountabilities

Establishes and maintains effective relationships with suppliers, co-workers and other business contacts
Effectively manages assigned product lines and supplier accounts
Represents the company in a professional manner
Assists Product Management with development of results oriented strategies
Supports and participates in the total quality process
Stays current with industry news and methodologies
Researches and makes recommendations to add, discontinue, increase or reduce products line and inventory levels
Maintains all confidentiality and non-disclosure requirements
Ensures correct catalog and website information for assigned product lines
Ensure comparative pricing with competition is completed on a regular basis
Knows documented procedures that relate to job duties
Ensures UniVerse system is maintained with current costs and resales according to vendor price files
Oversees part entry and updates in UniVerse system under direction of Product Manager
Communicates with suppliers regarding pricing, purchase orders, and shipping updates
Arrives on time and works the hours needed to fulfill assigned responsibilities
 

Qualifications, Skills & Certifications

Must exhibit the potential to become a Product Manager
Exhibits strong analytical, problem solving, negotiation and organizational skills.
Ability to present complex topics effectively to management and business contacts
Analyzes the impact of decisions before execution
PC experience in a Microsoft Windows environment, proficient in Microsoft Word, Excel, and Outlook
Able to read and understand monitor screen and printed reports
Clear enunciation of English and courteous phone voice, hearing and etiquette
Excellent verbal and written communication and able to communicate with people at all levels
Demonstrates a positive attitude toward self and others
Detailed and thorough in work habits
Ability and desire to be highly confidential
Desire, ability, and personality to deal directly with customers and vendors and represent Mouser Electronics in a professional manner.
Appropriate grooming, attire and professionalism to interface directly with business contacts and represent the company.
Outgoing and mature personality.
Neat and legible handwriting
Available for overtime and weekends if required
Valid driver’s license, proof of insurance and good driving record
Available for travel if needed

Customer Service Assistant - Bilingual English/ Portuguese

The Customer Service Assistant is responsible for supporting department objectives by

• Accurately and efficiently performing data entry for the Service and Sales team
• Maintaining high standards of quality work and taking pride in a job well done
• Meeting daily productivity objectives
• Interacting effectively with individuals and groups both inside and outside of the organization
• Working independently or as a team contributor
• Proofing material, reviewing discrepancies and responding accordingly
• Adapting to changing situations and restructuring tasks and priorities as changes occur within the  business and organization
• Displaying a sense of urgency while maintaining quality and productivity goals
• Filing, keeping records, and preparing and delivering faxes, mail, e-mails, and reports as needed
• Maintaining a high level of commitment to achieve goals
• Demonstrating effective time management skills

Requirements

The ideal candidate exhibits the potential and the desire to advance to other positions. This is considered an entry-level position in our organization, but through training and development, we can help you reach your career goals while our organization establishes a strong Customer Service and Sales team. Growth is a huge part of our culture, and if you are searching for a career instead of a job, this is the perfect opportunity for you to grow with a thriving company.

A college degree or 3 years of experience in a customer service environment is preferred.  You must be self-motivated, results-oriented, and career-minded to be successful in this position. Our customers expect excellence, and that’s what we look for in selecting the newest members of the Mouser family. We look for candidates that share our commitment to gratify and astonish customers by providing excellent customer service. If you are passionate about helping people while enjoying a rewarding career, then we want to hear from you.

Quote Assistant

Quote Assistants have direct contact with sales, customers, suppliers, and other departments within Mouser to assist in the decision of buying, selling, and quoting to ensure total quality and effective customer service.

       - Use computers, networks, software programs, and other resources effectively.

-Supports and participates in company total quality process Trustworthy and maintains confidentiality
-Attends and contributes to supplier and company meetings
-Exhibits time management and organizational skills
-Return and follow-up with quotes, suppliers, and sales within Mouser’s required response time.
-Learns and demonstrates effective quoting skills with minimum mistakes and errors.
-Work with Sales, Purchasing and Products Departments for coordinating and expedite requirements.
-Demonstrates the ability to learn and understand profit margins, markups, and competitive pricing.
-Evaluate and work quotes by fax, Bill of Materials, e-mail, system, and other formats as required.
-Share information with Product Managers to secure best possible profit margins.

Qualifications, Skills & Certifications

• -Exhibits working knowledge of purchasing, business marketing or sales
  -Proficient PC experience in a Microsoft Windows environment, Internet, Microsoft Word, Excel, Outlook and other software
  -Excellent at written and clear verbal communication on the telephone or in person
  -Interacts effectively with individuals and groups inside and outside the organization
  -Exhibits strong analytical and organizational skills
  -Must be detailed and thorough in work habits with the ability to multi-task
  -Analyzes impact of decisions before execution
  -Demonstrates a positive attitude toward self and others
  -Displays appropriate grooming, attire and professionalism to interface directly with business contacts.
  -Available to work overtime and weekends

Internet Creative Web Designer

The Web Designer reports to the Director of Internet Marketing and is responsible for the design and execution of the Mouser website and internet marketing programs to promote internal products and services.

Primary duties include designing and constructing Web pages/sites, locally hosted banner ads, e-newsletters, email marketing campaigns and web tools.All applicants should be prepared to present a portfolio of their previous work as part of the interview process.

Specific Duties and Responsibilities of Position:  

·        Incorporate knowledge of customer and/or target audience to develop customer experiences that increases customer engagement and improves conversion
·        Study Competitive websites and understand their user experiences
·        Create design prototypes, including graphic design, site navigation, and layout of content
·        Create wireframes, mock-ups, UI specifications and workflows
·        Design and develop web tools to improve overall web marketing efficiencies
·        Design, develop and implement HTML emails including rigorous testing and monitoring of email marketing campaign performance
·        Perform maintenance and updates to existing websites when requested
·        Perform website analysis and troubleshooting of marketing and content pages as needed
·        Provide impeccable customer service and be courteous, prompt and timely
·        Work consistently to meet project deadlines, yet be flexible to accommodate changing business priorities

Internet Customer Service Analyst

Mouser is seeking a talented, motivated Internet Customer Service Representative.  This person reports to the Director of Internet Marketing and is our company's personal representative to our internet customers. This position calls for a detail oriented person who can facilitate service requests from web customers regarding issues, concerns, and general website questions.  Applicants should possess a strong willingness to help others, good communication skills, a positive attitude and a passion for troubleshootingeCommerce issues.Background in technical support is not required, but it is very helpful.

Primary duties include

·        Provide daily support to customers over email and the phone to answer customer inquiries, address their suggestions and resolve issues

·        Troubleshoot and assist customers with web site problems such as not being able to login in or checkout and web tools not working for them as designed

·        Pinpoint the issue and escalate to the proper internal team when needed

·        Deliver strong verbal and timely written communications to the customer and/or internal groups

·        Be the ambassador to our customer and raise awareness to management team of trends in critical issues that need immediate attention

·        Understand all customer facing web tools, the website checkout process, all microsites and stay abreast of changes and new features

·        Track and report metrics on internet service inquires and resolutions

C# .Net Developer

The Internet Business team is responsible for multiple Ecommerce and back office applications written on .NET development platforms. The Ebusiness Application Developer analyzes, designs, codes, debugs, assists in testing and documents software. Participates in all phases of the software development cycle and is responsible for new and existing applications. Responds quickly to issues brought by customers and employees.

ACCOUNTABILITIES

• Evaluates new or modified programs based on user requests and produces a draft of technical specifications including an early estimate of time.
• Designs, codes, tests and implements complex applications using C#, .Net , SQL Server 2000/2005, Silverlight, XML, Javascript, AJAX and SharePoint portal.
• Develops real-time applications for use in a multiplatform environment supporting globalization.
• Plans, schedules, and conducts unit and integration system tests; monitors test results; and takes required corrective action.
• Develops configurations for complex solutions for existing or new applications.
• Designs, develops, tests and implements Solutions based on latest technologies, techniques and market trends.
• Requires through understanding of web-based Microsoft technologies.
• May need to train or guide other developers on new or new applications

QUALIFICATIONS

• Through knowledge of .Net framework, C#, Web Services, Visual Studio 2005, XML, JavaScript and SQL Server 2000/2005
• Knowledge of Silverlight, SharePoint, and AJAX preferred
• Strong analytical and problem-solving skills
• Strong team-oriented interpersonal and communication skills
• Self-starter and able to find issues and resolve them with limited direction

EDUCATION and/or EXPERIENCE

Requires a Bachelor’s degree and at least 3-5 years experience in Web Development using .Net, C#.Net and SQL Server 2000/2005 and Microsoft web related technologies.

CERTIFICATES, LICENSES, REGISTRATIONS (Preferred)

Microsoft Certified Professional (MCP) for .Net

Microsoft Certified Application Developer (MCAD) for .Net
Microsoft Certified Application Developer (MCSD) for .Net

C# .Net Developer (Entry Level)

The Internet Business team is responsible for multiple Ecommerce and back office applications written on .NET development platforms. The Ebusiness Application Developer analyzes, designs, codes, debugs, assists in testing and documents software. Responds quickly to issues brought by customers and employees.

ACCOUNTABILITIES

• Evaluates new or modified programs based on user requests and produces a draft of technical specifications including an early estimate of time.
• Designs, codes, tests and implements complex applications using C#, .Net , SQL Server 2000/2005.
• Develops real-time applications for use in a multiplatform environment supporting globalization.
• Conducts unit and integration system tests; monitors test results; and takes required corrective action.
• Develops, tests and implements Solutions based on latest technologies, techniques and market trends.
• Requires through understanding of web-based Microsoft technologies.

QUALIFICATIONS

• Knowledge of .Net framework, C#, Visual Studio 2005, JavaScript and SQL Server 2000/2005
• Strong inclination to learn new technologies and platforms
• Strong analytical and problem-solving skills
• Strong team-oriented interpersonal and communication skills
• Self-starter and able to find issues and resolve them with limited direction

EDUCATION and/or EXPERIENCE

Requires a Bachelor’s degree and at least 1 -2 years experience in Web Development using .Net, C#.Net and SQL Server 2000/2005.

CERTIFICATES, LICENSES, REGISTRATIONS (Preferred)

Microsoft Certified Professional (MCP) for .Net

Microsoft Certified Application Developer (MCAD) for .Net
Microsoft Certified Application Developer (MCSD) for .Net

Customer Service Assistant

The Customer Service Assistant is responsible for supporting department objectives by:

• -Accurately and efficiently performing data entry for the Service and Sales team
• -Maintaining high standards of quality work and taking pride in a job well done
• -Meeting daily productivity objectives
• -Interacting effectively with individuals and groups both inside and outside of the organization
• -Working independently or as a team contributor
• -Proofing material, reviewing discrepancies and responding accordingly
• -Adapting to changing situations and restructuring tasks and priorities as changes occur within the business and organization
• -Displaying a sense of urgency while maintaining quality and productivity goals
• -Filing, keeping records, and preparing and delivering faxes, mail, e-mails, and reports as needed
• -Maintaining a high level of commitment to achieve goals
• -Demonstrating effective time management skills

Requirements

The ideal candidate exhibits the potential and the desire to advance to other positions. This is considered an entry-level position in our organization, but through training and development, we can help you reach your career goals while our organization establishes a strong Customer Service and Sales team. Growth is a huge part of our culture, and if you are searching for a career instead of a job, this is the perfect opportunity for you to grow with a thriving company.

A college degree or 3 years of experience in a customer service environment is preferred. You must be self-motivated, results-oriented, and career-minded to be successful in this position. Our customers expect excellence, and that’s what we look for in selecting the newest members of the Mouser family. We look for candidates that share our commitment to gratify and astonish customers by providing excellent customer service. If you are passionate about helping people while enjoying a rewarding career, then we want to hear from you.

Customer Account Rep

The Customer Account Rep is responsible for providing Mouser credit department services in a manner which ensures total quality and exceptional customer service.

Accountabilities
Communicates with customers and other departments within Mouser to resolve account issues, pending orders, and invoice discrepancies. 
Processes Service Orders and prepares recommendations for large dollar credit limits.
Performs order releases, new account set-ups, credit investigations, and collection contacts.
Provides company credit services within specified guidelines via telephone, internet, email, US mail, and fax.
Meets specified credit department objectives.
Determines customer needs and plans. 
Makes suggestions and pursues customer account possibilities beyond customer initiated requests.
Monitors and processes customer orders through credit processes to meet customer requirements. 
Verifies customer orders are processed through credit correctly and timely.
Expands knowledge of credit processes utilizing all available resources.
Produces a high volume of productive customer contacts.
Possesses working knowledge of company policies, procedures, and systems.
Supports and participates in company total quality process.
Demonstrates a positive attitude toward self and others.
Establishes and maintains effective relationships with business associates.
Represents the company in a professional manner.
Is trustworthy and maintains confidentiality.
Analyzes the impact of decisions before execution.
Exhibits strong analytical, problem solving, and negotiation skills.
Arrives on time to work scheduled hours and complete assigned tasks.
Other duties as assigned. 

Qualifications, Skills & Certifications
Desire and ability to support Sales through Credit department responsibilities.
Ability to make correct decisions based on reviewing factual account information and pre-set guidelines.
Able to use, read, and interpret spreadsheets, printed reports, and terminal screen.
Outgoing and mature personality.
Desire, ability, and personality to deal directly with customers and vendors and represent Mouser Electronics.
Appropriate grooming/attire to interface directly with customers or vendors.
Ability to verbalize and express themselves well in a telephone environment.
Clear enunciation of English.
Excellent verbal and non-verbal communication and telephone etiquette.  Able to communicate with people at all levels.
Courteous phone voice and phone hearing.
For Bilingual: read, write, and speak Spanish and English.  Skill Evaluation: Spanish 70%.
Ability to use our telephone headsets.
Able to type data and use PC for long periods of time.
PC experience in a Microsoft Windows environment, proficient with internet e-mail, Microsoft Word, Excel, Outlook, and other software.
Skill Evaluation: Math 90%, Spelling 80%, 10-key 155 NSM, Basic Excel 70%, Typing 40 WPM, and Call Center Audio 80%.
Available for overtime and weekends.   
Neat and Legible Handwriting.

Senior Systems Administrator

The Systems Administrator III is accountable for installing, configuring, monitoring, troubleshooting and maintaining all Windows and non-Windows Servers (hardware and software) to insure optimal operation of servers and installed applications. Handles assignments of a more complex nature with limited direction/guidance and may provide direction to the Systems Administrator II and Systems Administrator I.

Accountabilities

-Performs in the role of the lead Systems Administrator; scheduling projects and work, assigning work schedules, representing the group in meetings (intra- and inter-department), developing strategies and tactics, and other similar lead activities

-Insures optimal performance of all Windows and non-Windows Servers by proactively conducting ongoing performance monitoring and by tuning/adjusting as necessary

-Provides effective Level 2 & 3 Help Desk support (24X7)

-Insure server security by recommending, reviewing and implementing approved server policies within the systems

-Enhance functionality of systems by developing and modifying scripts or other vehicles to automate system processes

-Develops and makes recommendations regarding hardware upgrades and new software releases (a result of research, analyzing, reviewing and evaluating current and future requirements)

-Creates optimal server infrastructure in support of new applications by researching and recommending hardware/software technologies in support of application requirements

-Develop and maintain all relevant documentation

-Provide support to application developers/programmers by providing technical knowledge and guidance

-Insure optimal server set-up by conducting effective new hardware installations, hardware replacements/upgrades and by performing operating system configurations as needed

-Complete most assignments or tasks based on the priority and urgency of the assignment or task

-Develop and deliver cross-training to selected I.S. Associates

-Assist in developing the skills of the Systems Administrator I and II by providing guidance and direction

-Maintain contemporary knowledge of industry trends, concepts, and techniques

-Participate in the planning and execution of disaster recovery processes

Education & Experience

-High School Diploma or GED required

-Associate’s Degree (or higher) in Computer Science or related field -or- 4+ years relevant experience in lieu of Degree is a plus

-8 – 20 years Relevant Experience

-Experience as a UNIX and Windows/NT Administrator

-Experience developing and maintaining UNIX scripts

Qualifications, Skills & Certifications

-Very good knowledge of commonly used concepts, practices and procedures within the Server community

-Very good knowledge of Windows/NT Administration

-Good knowledge of Windows Server virtualization, Citrix, and antivirus products

-Good knowledge of Sockets, Ethernet, UNIX Networking, Windows Networking

-Good ability to communicate technical information to non-technical audiences (verbally and written)

-Strong ability to solve problems

-Good ability to work in team environment

-Demonstrates a positive attitude toward self and others

-Interacts effectively with individuals and groups inside the organization

-Excellent verbal and non-verbal communication skills; able to communicate with people at all levels

-Appropriate grooming, attire, and professionalism to interface directly with business contacts and represent the company

-PC Experience in a Microsoft Windows environment; proficient with internet, email, MS Word, Excel, Outlook and other software

-Very good ability to work on multiple assignments and effectively manage own time and priorities

-Ability to work weekends and after business hours

-Ability to take and follow direction

-Possesses good to strong leadership skills

-Able to maneuver in, under, and around work areas and stations as needed to install equipment.

-Able to reach, lift and carry items weighing up to 40 pounds

Database Engineer

The eBusiness team is responsible for multiple eCommerce and back office applications written on .NET development platform using a SQL Server database. This position is expected to design and maintain database structure and functions to best fit the business*s application; recommend changes to existing structure or processes to improve efficiency and quality; and respond to issues brought by customers or employees quickly.

Minimum Requirements
* Self-starter and able to find issues and fix them with limited direction.
* Work efficiently as a team or individually.
* Proven *real-world* experience with enterprise level data traffic.
* Excellent communication skills both written and verbal
* Contribute in both technical and business orientated discussions
* You must be proficient with the following technologies:

•   SQL Server 2005 and 2008 Administration
•   SSIS Packages 2005 & 2008
•    Administering in a Clustering and/or Mirroring environment
•    Administering Transaction Log shipping
•    SQL Server schema modeling, stored procedures, triggers and views.
•    Indexing and Database optimization(including Full-Text Indexes)
•    Maintain and monitor scheduled SQL jobs
•    Perform after hours and weekend support as needed
•    Designing and administering Data Warehousing & Analysis Services

Additional Experience Desired
* C#
* SharePoint 2007
* SQL Server Report Services
* Windows System Support
* Hardware Support

Expeditor

Expeditors are responsible for expediting delivery of electronic components from vendors in a manner which ensures total quality and effective customer service.

Accountabilities

Expedites delivery of electronic components within established guidelines and processes.
Vendor contact via phone, mail and/or electronic communications.
Reviews reports, analyzes data and develops productive solutions for expediting product delivery.
Communicates with vendors to obtain product or service information such as availability and delivery schedule.
Communicates with sales, buyers, and others as needed to determine and relay delivery needs and information.

Education & Experience

Minimum of 4 years post high school experience including minimum 1 year approved work experience or equivalent combination or education and experience.

Qualifications, Skills & Certifications

PC experience in a Microsoft Windows environment; proficient with internet, e-mail, Microsoft Word, Excel, Outlook and other software.
Able to read and understand terminal screen and printed reports.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent.
Strong problem solving and organizational skills.
Ability to coordinate specific projects.
Excels in written and oral business communications.
Ability to verbalize and express themselves well in a telephone environment.
Clear enunciation of English and a courteous telephone voice and phone hearing.
Demonstrates a positive attitude toward self and others.
Desires, ability, and personality to deal directly with customers or vendors and represent Mouser Electronics.
Ability and desire to be highly confidential.

Product Manager

The Product Manager is responsible for developing and implementing strategies enabling sales growth with assigned product lines and supplier accounts.

Accountabilities
Establishes and maintains effective relationships with suppliers, co-workers and other business contacts.
Effectively manages assigned product lines and supplier accounts.
Develops results-oriented strategies for product management and marketing of assigned suppliers .
Stays current with supplier and industry news and methodologies.
Researches and makes recommendations to add, discontinue, increase or reduce products line and inventory levels.
Ensures correct catalog and website information for assigned product lines.
Ensures comparative pricing with competition is completed on a regular basis.
Knows documented procedures that relate to job duties.
Ensures UniVerse system is maintained with current costs and resales according to vendor price files, part entry and updates.
Communicates with suppliers regarding pricing, products and marketing.
Represents the company in a professional manner.
Maintains all confidentiality and non-disclosure requirements.
Supports and participates in the total quality process.
Arrives on time and works the hours needed to fulfill assigned responsibilities.
Other duties may be assigned.

Qualifications, Skills & Certifications

Proficient and knowledgeable in product management, marketing.
Exhibits strong analytical, problem solving, negotiation and organizational skills.
Ability to present complex topics effectively to management and business contacts.
Analyzes the impact of decisions before execution.
PC experience in a Microsoft Windows environment, proficient in Microsoft Word, Excel, and Outlook.
Clear enunciation of English and courteous phone voice, hearing and etiquette.
Excellent verbal and written communication and able to communicate with people at all levels.
Demonstrates a positive attitude toward self and others.
Detailed and thorough in work habits.
Ability and desire to be highly confidential.
Desire, ability, and personality to deal directly with customers and vendors and represent Mouser Electronics in a professional manner.
Appropriate grooming, attire and professionalism to interface directly with business contacts and represent the company.
Outgoing and mature personality.
Available for overtime and weekends if required.
Valid driver’s license, proof of insurance and good driving record.
Available for travel as needed.

Stock Control Clerk - APPLY IN PERSON

The Stock Control Clerk is responsible for pulling, preparing, and packaging product for shipment by using desktop or handheld computer terminals.

Accountabilities
Pulling, preparing and packaging product for shipment. Reading and marking documents. Counting for physical inventory. Moving very small to bulky product. Loading and unloading trucks. Invoicing and/or receiving product using a PC. Using desktop or handheld (RDT) computer terminals. Supports and participates in the company's total quality process.

Education & Experience
None

Qualifications, Skills & Certifications

• Able to count and repackage products of every size
• Team player
• Able to read and understand handwritten and printed source documents and terminal screen.
• Able to use desktop or handheld (RDT) computer terminals.
• Able to stand for long periods of time.
• Able to maneuver in aisles 36" wide.
• Able to reach, lift and carry products weighing up to 40 pounds from ground level and up to 7' (using a ladder).
• Detailed and thorough in work habits.
• Able to work under the pressure of deadlines.
• Neat and legible handwriting.
• Available for overtime and weekends.

PLEASE APPLY IN PERSON AT 1000 N. MAIN STREET, MANSFIELD, TEXAS 76063 BETWEEN THE HOURS OF 8:00 AM AND 4:00 PM MONDAY THROUGH FRIDAY.

Product Assistant

The Product Assistant supports the Product Manager by performing data entry, updating part numbers, creating spreadsheets, providing quotes, and communicating by phone, email, and fax with suppliers.

Accountabilities
Perform comparative pricing with competition in similar parts Know documented procedures that relate to job duties Update UniVerse system with costs and resales according to vendor price files on a regular basis. Perform part entry into UniVerse system under direction of Product Manager Perform part updates as needed Build and combine data from different sources and reports Communicates with suppliers regarding pricing, purchase orders, and shipping updates.

Education & Experience
4 years post high school experience and minimum 2 years approved work experience; or approved equivalent combination of education and/or experience.

Qualifications, Skills & Certifications
Must exhibit the potential to become a Product Manager.

• PC experience in a Microsoft Windows environment, proficient in Microsoft Word, Excel, and Outlook.
• Able to read and understand monitor screen and printed reports.
• Skill Evaluation: Math 80%, Spelling 80%, Typing 40 WPM, Excel 70% Clear enunciation of English and courteous phone etiquette.
• Ability to verbalize and express themselves well in all forms of communication.
• Detailed and thorough in work habits.
• Ability and desire to be highly confidential.
• Able to type for long periods of time.
• Desire, ability, and personality to deal directly with customers and vendors and represent Mouser Electronics in a professional manner.
• Appropriate grooming/attire to interface directly with customer and vendors. Outgoing and mature personality.
• Neat and legible handwriting.
• Available for overtime and weekends if required.